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Based on Act on Specified Commercial Transactions
Last updated: April 20, 2026
Important notice
This website, grivel.jp, is the official online store of Grivel Srl. In Japan, product shipping, payment processing and customer support are handled by Magic Mountain Co., Ltd. under delegation from Grivel Srl.
Magic Mountain Co., Ltd. is the authorised distributor of Grivel Srl in Japan, and sales on this site are carried out based on a service agreement with Grivel Srl.
// Seller Information
| Seller | Magic Mountain Co., Ltd. |
| Responsible Representative | Osamu Kunii |
| Address | 2-8-5 Nobidome, Niiza-shi, Saitama 352-0011, Japan |
| Phone Number | 048-480-0088 |
| Email Address | support@grivel.jp |
| Business Hours | Weekdays 9:30 AM to 5:00 PM (closed on weekends, national holidays, Obon, and year-end / New Year holidays) |
// Product Prices
Prices are displayed on each product page including tax.
// Shipping Fees by Region
Shipping fees are displayed including tax. Free shipping applies on orders of 10,000 yen (tax included) or more, except for Hokkaido and Okinawa.
| Hokkaido | 1,320 yen |
| Aomori, Akita, Iwate | 880 yen |
| Miyagi, Yamagata, Fukushima | 770 yen |
| Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Yamanashi | 770 yen |
| Nagano, Niigata, Toyama, Ishikawa, Fukui | 770 yen |
| Shizuoka, Aichi, Gifu, Mie | 770 yen |
| Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo | 825 yen |
| Okayama, Hiroshima, Yamaguchi, Tottori, Shimane | 935 yen |
| Kagawa, Tokushima, Kochi, Ehime | 935 yen |
| Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima | 1,100 yen |
| Okinawa | 2,500 yen |
// Payment Method
Credit Card (VISA, MasterCard, JCB, AMEX, Diners).
Additional payment methods may be provided on each product page as updates occur.
// Payment Timing
Payment is made at the time of order. Items are secured after payment is completed.
// Delivery Time
Orders are generally shipped within 3 business days from the day after the order date.
// Cancellation
Order cancellations are accepted before shipment only, and must be requested by phone.
If the order has already shipped, the standard return or exchange process applies.
// Return and Exchange Policy
Defective items or incorrect shipment
If a product is damaged, defective or incorrect, please contact customer support at support@grivel.jp within 7 days of receipt. We will arrange a replacement or refund promptly. Return shipping costs will be covered by us.
Returns and exchanges due to customer preference
Returns or exchanges due to customer preference, such as size or colour changes or differences in impression from the product page, are not accepted.
Refunds
Refunds will be issued once the returned product is received and approved. For credit card payments, refunds will be processed through your card provider.
// Return Address
Magic Mountain Co., Ltd., Grivel Customer Support
2-8-5 Nobidome, Niiza-shi, Saitama 352-0011, Japan
Phone: 048-480-0088
Email: support@grivel.jp
// Related Policies
For Grivel's full terms of sale and use of our website, see our Terms of Service. For details on how we process your data, see our Privacy Policy.
